Terms and conditions

Returns and exchanges policy:

Given the reproducible nature of our product, Jigerr does not offer refunds on purchases. While we carefully monitor the production and handling of every single Jigerr we make, in the event that you receive a Jigerr with visible defects, we will exchange your Jigerr product if returned to us within 10 days from the date of delivery. Before sending us a defective product for exchange, please contact us via the Contact page and select “Returns or Exchanges…” from the “Reason you are contacting us” drop down menu.¬†You will need your order number, sent via email and also on your packing slip, to complete this request.

Shipping and handling:

All orders are manually packaged, addressed and shipped daily. Your order will be shipped within 48 hours of completed payment via Canada Post using the service you select upon Checkout. Jigerr and The River Bank Workshop make no guarantees as to shipping times – transit times will vary depending on your location and the service you selected upon Checkout. Tracking numbers and insurance are only provided with select shipping services (ie. Expedited and XPressPost). International orders: please allow up to 4 weeks for delivery although, typically, your order should arrive within 10 business days or sooner.

Taxes and duty:

International orders are exempt from tax but may be subject to customs and duty fees applied at your point of entry. Jigerr and The River Bank Workshop are not responsible for possible import duties.

All purchase within Canada are subject to your respective Provincial sales tax. Albert, Manitoba, Yukon, Northwest Territories, Nunavut = 5% GST. British Columbia = 12% HST. New Brunswick, Newfoundland and Labrador, Ontario = 13% HST. Nova Scotia = 15% HST.

Customer Inquiries:

Contact us!